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Customer Satisfaction Survey Results

F53 Motor Home and F59 Commercial Truck manufacturers recently participated in the Detroit Chassis Customer Satisfaction Survey.

Detroit Chassis has made it a point to conduct this survey annually since 2005.

The survey conducted in July 2016 reflects that F53 Motor Home and F59 Commercial Truck manufacturers continue to be pleased with the services they receive from Detroit Chassis and they appreciate the focus on delivering customer joy.

The overall rating is 92% with 92% F53/59 manufacturers responding. We are excited that this rating positively increased by 1% as we continue to strive for World Champion performance.

Our goal remains 100% Customer Joy!

“…The performance of the DCP team has been terrific for the last 4 months! Great to see the quality focus on our products. It is the key to our ongoing relationship with RV accounts. Thanks again to all who contribute!”

Dennis Bearden
RV and Pool Account Manager
NAFLRO, Market Sales and Service
Ford Motor Company

CONTINUING THE FOCUS ON WORLD CHAMPION PERFORMANCE!

Manufacturers reported receiving timely solutions to their concerns. In fact, 100% of responders reported that Detroit Chassis provided satisfactory solutions and 70% credit the Detroit Chassis customer focus with positively affecting their chassis buying strategies.

Detroit Chassis will continue to increase communication and escalate matters to surpass your expectations and improve your customer experience.

Manufacturers stated that Detroit Chassis is their Ford F53 Motor Home and F59 Commercial Truck Chassis provider of choice and they are interested in touring the Detroit Chassis production operation.

Manufacturers want to be notified when quality holds occur that will disrupt expected deliveries.

They also want to be able to obtain replacement components when necessary.

A few manufacturers noted issues that occurred during delivery and suggested a sign-off process be implemented to insure: no damage has occurred during transportation, units are being delivered to the correct location and that the expected delivery is complete.

Communication is vital for manufacturers to adequately plan their production schedule and while communication has improved, they request more improvement in this area.

Overall, manufacturers are grateful to Ford Motor Company for the F53 Motor Home and F59 Commercial Truck chassis and for offering competitively priced options that assist with the manufacturing process.

In response to your feedback, Detroit Chassis will continue to:

Log requests to ensure timely response and closure

Serve as a conduit for the flow of information and work through the Ford/Detroit Chassis team to communicate vital information

Continue to make ACE (Achieving Championship Expectations) trips to manufacturer’s locations to observe processes and offer assistance

Do everything within our power to ensure customers have a rewarding experience

Detroit Chassis would like to thank all of the manufacturers for taking time to provide this valuable feedback.

We are committed to ensuring your customer experience is filled with JOY!

The next survey is scheduled for the 1st quarter of 2017 but you do not have to wait until then to provide feedback.

Send information to:

DETROIT CHASSIS, LLC
Linda Ratliff-Watkins
Manager – Customer Service
6501 Lynch Rd.
Detroit, MI 48234
lratliff@detroitchassis.com.
(313) 743-2357 Office
(313) 350-9017 Mobile

We look forward to hearing from you!

 

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