On the Road to Customer Joy

Detroit Chassis leaders participated in a recent Balance Scorecard Meeting that reviewed pertinent metrics that show how well departments and projects are performing. Metrics show the organization is performing well and continuous improvement activities will sustain this outstanding level of performance.

SAFETY has surpassed 100 days without incurring a recordable injury. This is the kind of SAFETY performance we like to deliver and we are glad that the organization has stabilized in this area.

There are several factors that can affect an organization’s SAFETY record including training, new hires, absences, etc. To celebrate this achievement everyone enjoyed free lunch Thursday, May 19, 2016. Great Job!

Our ISO surveillance audit was completed without any non-conformances and received complimentary remarks from the auditor in several areas pertaining to production and customer service processes.

The results reflected in the audit report confirm that the Detroit Chassis quality management system was developed, documented, applied, is active and constantly renewed, and consistent with international standard ISO 9001:2008 requirements.

DCP is measured monthly within the FORD Inventory Monitoring and Production Inventory System. This measurement tool called SNURK monitors our bailment inventory and ensures DCP is functioning efficiently while reporting on the status of inventory.

DCP’s SNURK report is ALL GREEN. The Materials team has done a wonderful job staying on top of reporting our performance in this area that has been strongly trending positively since December 2015.

Our Materials team works with Ford MP&L to provide “JOY” to Ford Motor Company. Great Job!

Key representatives from Jordan Auto stopped by and were interested in examining 2017MY PP units. Quality and Customer Service joined forces and cleared schedules to accommodate this request. Marvin Dawson, Fixed Operations Manager and Tony Bucci, Parts Manager from Jordan Auto were pleased with the organization’s responsiveness.

Tony sent the following message in a follow-up communication.

“I can’t thank you enough for all of your help. Also I still don’t quite have the right words but I am going to try to sum up the great experience we had up at the plant with you. Not only were we made to feel welcome on such a short notice, but the atmosphere and culture of everyone in the plant is amazing. Every time we wanted to see how something was assembled there was never a hesitation to take the time, and even though it was a disruption on production it was done with a smile. Watching the interaction with everyone was amazing. You have quite the family atmosphere and to say the least I am impressed as that is the culture we strive for here at Jordan. Again, thank you both and the many people whose way we were in for all you do day in and day out.” – Tony Bucci, Jordan Auto

Thank you for your feedback Tony!

Speaking of feedback it is time to launch the Detroit Chassis 2016 Customer Satisfaction survey for F53 Motor Home and F59 Commercial Truck manufacturers.

Manufacturers will receive notification to respond to the survey by the end of this month. All responses are expected by Friday, June 10, 2016.

We endeavor to provide sustained “JOY” to all of our customers!