Six Sigma DMAIC Problem Solving!

Each and every day at Detroit Chassis, our people help move the world forward with exceptional assembly of products. We encounter different challenges, we innovate with creativity to address those obstacles, we strive to make a difference in the lives we touch, and satisfy the needs of our customers. We must take great pride in our reputation on delivering Customer Joy for those products and services and we must never be satisfied with the status quo. Our market requires us to continuously strive to improve in everything we do day in and day out. In our journey to deliver on our commitment of Customer Joy, we need to consistently drive measurable improvements in quality, safety of our employees, on-time delivery, and exceed customer expectations. The focus of our journey will be towards achieving operational excellence and implementing the building blocks of Continuous Improvement utilizing six sigma and lean manufacturing methodologies. We launched several projects already in 2018 targeted at reenergizing our team to eliminate waste with “7S” Kaizen events, Six Sigma DMAIC problem solving on top internal concerns, and soon we will start a value stream mapping event to streamline one of main process areas. I am encouraged by our progress and I know the leaders of Detroit Chassis will take this challenge to heart and ensure we deliver on the commitments made with our Customers, our Company, and our People.

Dennis Edwards, President

The DCP Team has taken the next step in Problem Solving. We are now utilizing Six Sigma Methodology via the Define-Measure-Analyze-Improve and Replicate (DMAIC) Method to push improvement in our systems and drive Customer Joy. In order to achieve World Class Performance, we engaged an outside team, 12StarService Consultants Richard Nave and Dennis Cutwright, who worked alongside our DCP Team to tackle one of our biggest internal concerns – No Fill at the Fluid Fill Machine. The Team (pictured above from left to right) Ranson Smith, Quality Mgr., Richard Nave, Consultant, Demetrius Gun, Team Leader, Jeff McCoy, Program Mgr., Richard Bott, Controls Engineer, Will Bass, Quality Supervisor, Sharon Humphrey, Production Lead, Edward Richardson, Quality Engineer, David Forney, Engineering Mgr., and (not pictured) TaJuana Jeter, Industrial Engineer, were all excited to be a part of the new initiative. The team realized there were several root causes and set a goal by fixing a number of areas that resulted in Daily Improvements at times exceeding 90%!! Good work on driving Continuous Improvement, Team!! We can’t wait to see the outcome of the next project!

DETROIT CHASSIS SUCCESSFUL ISO9001:2015 AUDIT

This is a significant milestone for Detroit Chassis, as we upgraded the system to the 2015 standard, which enhances our Quality Operating System (QOS) to meet the ever increasing demands of our customers and continue to be a leader in the industry. This certification allows us to build upon successes, and continue to grow the business. The auditor was pleased with the effectiveness of our systems and he noted several areas for follow up that will be observed during the surveillance audit in 2019. The team also identified these areas through the internal auditing process and they are working to improve these areas to ensure robustness of the quality system. The success of this audit is a team effort. Thank you to all team members for participation and support. A special THANK YOU is extended to Aslam Saeed, Quality Engineer, for continued diligence and perseverance in ensuring Detroit Chassis was prepared for the audit.

THE FORD/DC TEAM’S F59 PILOT REVIEW

Representatives from UPS and Morgan Olson were in attendance to tour the assembly line and discuss the F59 2020MY PDP chassis build. UPS commented that they like the quality of the F59 chassis and Morgan Olson added that they have not experienced any quality problems with the F59 PDP chassis. The team will observe a completed unit at the next Pilot Review meeting scheduled for Wednesday, May 9, 2018 at Morgan Olson in Loudon, TN.

DETROIT CHASSIS “7S” KAIZEN EVENT: SORT, SET IN ORDER, SHINE, STANDARDIZE, SUSTAIN, SAFETY and SPIRIT

The team has made significant progress with “7S” activities in the Tire & Wheel area and achieved success! We will see Continuous Improvement activities throughout the organization.

CUSTOMER FEEDBACK

The Detroit Chassis “Customer Joy” survey conducted in late 2017 resulted in an overall rating of 94% an increase of 3% from the pervious survey results collected in early 2017 with 77% F53/59 manufacturers responding. The next survey will be conducted later this month so be on the lookout for notifications. We appreciate your feedback on our performance.

Important Dates

VQR
Friday, May 18, 2018