State-of-the-Art Technology Command Center with Real-time Reporting

Happy New Year

You are part of the Detroit Chassis extended community.  We are thinking about you, and we value our relationship with you.  Though we seem far apart, we want you to know what we are doing and how things are going.

This year, just like last year, is unprecedented, and the COVID-19 pandemic continues to challenge us and set new norms for us all.  Think about that for a moment: facial masks, social distancing, curbside pick-up, and virtual everything, including school

, church, and doctors’ appointments, and as the world tried to return to some sense of normalcy, variants of Covid 19 began to spread and are at record high levels today.  We fight our way each day with looming logistical issues as the transportation industry grapples under the weight of demand.  We must note what we learned to do better and make sure we hold on to what is best while discarding the rest, along with the threat of Coronavirus and ALL of its variants.  This pandemic, too, shall pass!

Detroit Chassis continues to come out on the winning side of the pandemic, thank God.  We were included in the list of essential services, and customers demanded more motorhomes, which meant more work for us.  Still, many businesses suffered significant losses that they will never recoup.  Unemployment numbers soar while jobs are plenteous, and still, thousands of people are dying every day.  The daily news, flooded with devastation, is hard to watch but necessary.

However, we stayed focused and brought 2021 stained with COVID to a successful close while holding to our Vision, Mission, and Values.  Detroit Chassis is….Committed People Delivering World Champion Performance to Achieve Customer Joy On-time, All the Time, Every Time.  That is our Vision.  This pandemic caused us to realize that we must be concerned about our community and everyone in it more than ever.  So, in collaboration with Wayne Health’s Mobile Unit, on-site health fairs are conducted monthly where Associates and family members can receive medical care.  No insurance is required.

We also held fund-raising campaigns for charities in our community, The Children’s Center, Gleaners, and the National Association of Black Suppliers’ Scholarship Fund. 

These services are in greater demand due to COVID because they meet specific needs.  However, we know these organizations struggle with raising funds through their traditional premier fund-raising events. Therefore, we have a responsibility and want to express our gratitude for what we have by sharing with others.

We partnered with UAW Local 155 and conducted the end of the year 2021 Charitable Contribution Campaign, which ran from Monday, December 6, 2021, through Friday, December 17, 2021, and exceeded our fund-raising goal of $12,000, and raised more than $15,000, in Detroit.

Detroit Chassis Avon partnered with UAW Local 2000, Unit 5, and contributed two boxes of toys to Lorain County Toys-for-Tots.  In addition, they conducted a food drive and collected two hundred thirty-eight (238) pounds of food for The Salvation Army Food Bank and decorated a Christmas tree with donated hats, mittens, and gloves.  Forty pairs of mittens and 13 sets of gloves with hats were collected and given to the Salvation Army for distribution in the community.

“Thank you, DCP, for your generosity and compassion!  Our community thanks you too.  Carlton and I are looking forward to doing our share.” – Michael J. Guthrie, Co-Chairman

With the help of company co-chairmen Michael and Carlton Guthrie, who matched our funds, we made a more significant impact in the lives of those around us.

This is how we do it! 

QUALITY GATE INSPECTION

DC Echo: Vol 4, Issue 5

The cross-functional Operations and the Quality team work to improve quality performance daily. The group discusses daily CAR, CAL, and TRAVELER performance and presents weekly data in higher-level team meetings. In an effort to further improve quality performance The team now reviews weekly performance with production and team leaders and also with quality technicians.

Nigel Ward, Quality Inspector for Team 18, met with Ranson Smith, Senior Quality Manager, and Matt Freeman, Sr. Quality Engineer and CAL Supervisor, to analyse defects identified in his area. Nigel’s area generated 13 defects the first week and 18 the second week.

Nigel was not only shocked to learn that data was reviewed at this level but also at the number of defects recorded from his area. He quickly put a plan in place to elevate his team’s performance and saw immediate improvement! He and his Team made a substantial commitment to ensure that no defects escaped his quality gate. Nigel’s area went from producing 13-18 defects per week to ZERO!

This performance got the attention of the senior leadership team, and I interviewed Nigel in a meeting with Ranson Smith and Matt Freeman. I asked Nigel, “How did you do it? And, what was your thought process?” Nigel explained that he was first surprised to know that data was captured and discussed in detail. He wanted to do what was necessary to produce better performance, so he focused on delta critical operations. Nigel then moved on to other tasks to ensure that each job was correct. Nigel told me that he learned from his mistakes. He reviewed challenging areas intently and learned to pay closer attention to detail.

Nigel has been with Detroit Chassis for approximately four years and a Quality Inspector assigned to the CAL area for a little over four months, so he is relatively new to this area. He appreciates the acknowledgment and plans to continue to produce the best quality performance possible. THANK YOU FOR YOUR COMMITMENT NIGEL.

The Best Motorhome Chassis is Built in the Motor City.