DCP’s Customer Joy

The Detroit Chassis “Customer Joy” Survey in July reflected performance for the previous six months and delivered a rating of 91%.

The performance rating remained steady since the last poll, with 44% of F-53 and 50% of F-59 manufacturers responding.

The survey revealed that manufacturers are adapting to following the Ford processes for customer concerns like reporting miss-builds when items are missing from the dunnage box but appreciate the way DCP previously handled these requests.

The rating’s sustainability is mainly due to DCP’s heightened focus on quality. Multiple customers favorably mentioned the noticeable difference.